Slider 6 – Engagement v2

Frequently Asked Questions & Help

Find quick answers to your questions below.

Still have questions email us at WebOrders@FreshBeginnings.com or call (229) 469-9908 M-F, 8:30am to 5:30pm EST.

Product Information

How long will my gourmet gift stay fresh?

Our fresh baked gourmet cookies are fresh-baked and shipped the same day they are baked.  We recommend enjoying the cookies within 7-10 days of receipt, or freeze them up to two months for a future sweet craving!

Our hand-dipped chocolate products, in their original packaging, are best when eaten within 4-6 weeks of receipt, and our nuts and trail mixes have a 3-4 month recommended shelf life.

All of our products should be stored in a cool, dry location upon receipt.

Are any of the products gluten free?

Several of our products consist of ingredients that are gluten-free.  However, while these items are manufactured from gluten-free ingredients, the bakery in which they are produced also produces products from ingredients that do contain gluten.  There is a possibility that trace quantities of gluten may be entrained in otherwise gluten-free products through the air or other migration paths.

Products manufactured from gluten-free ingredients:

  • Fancy Jumbo Cashews
  • Mammoth Pecan Halves
  • Almonds
  • Pistachios
  • Honey Roasted Peanuts
  • Honey Toasted Pecans
  • Fancy Mixed Nuts
  • Deluxe Nuts
  • Cranberry Nut Mix
  • Sweet & Nutty Trail Mix
  • Chocolate Covered Almonds
  • Chocolate Peanut Clusters
  • Chocolate Pecan Clusters
  • Chocolate Caramel Drops
  • Candy Bark
  • Peppermint Bark
  • Toffee Bark
  • Pecan Brittle
  • Chocolate Drizzled Pecan Brittle
  • Peanut Brittle
  • Chocolate Drizzled Peanut Brittle
  • Toffee Crunch
  • Chocolate Drizzled Toffee Crunch
  • Chocolate Pecan Turtles
  • Jelly Beans
  • Divinity
  • White Chocolate or Mint Lindor Truffles

Where can I find nutritional information on your products?

Please email us at WebOrders@FreshBeginnings.com for nutritional information

Are your products manufactured with nuts?

Yes, we do use peanuts and tree nuts in our facility.

How do you prepare your gourmet cookies and treats?

Fresh Beginnings gourmet treats are fresh-baked and hand-made just for your order. Our cookies are fresh-baked, prepared with only the finest ingredients, and shipped the same day they are baked.  They are best enjoyed within 8-10 days of delivery.  Each chocolate confection is hand dipped and decorated, and when stored in their original packaging, are best when enjoyed within 4-6 weeks of delivery.

In addition, Fresh Beginnings is in compliance with the Food Allergen Labeling and Consumer Protection Act of 2004 (Title II of Public Law 108-282). And, we label our products according to this Act.

Do you offer a discount if I order more than one gift /multiple of the same item for an event?

We would love to help you celebrate a special occasion with Fresh Beginnings gourmet gifts.  For orders over 24 gifts, please contact customer service so we can help you with your request.

Do you sell wholesale or through distributors?

If you are a re-seller or distributor of food gifts or promotional products, please contact us at 866-444-7923 for further information on selling our products.  You may also email WebOrders@FreshBeginnings.com and someone will be in contact with you.

Do you personalize your products?

Yes!  Personalization is available with a four color process image direct to the tin lid for as few as one gift!  We can also customize our smaller gift boxes and gift bags with a label or a hang tag.  It is as simple as uploading your photo or monogram in the personalization area of our site.  Please contact us or email WebOrders@FreshBeginnings.com if you have any questions or need more information!

Shipping Information

How will my gourmet gift be shipped?

The majority of our gourmet gifts are shipped via Priority Mail, with estimated delivery within 2-3 business days of shipment date.  We ship expedited or larger packages via Federal Express.  You may choose your option during the check out process.

When will my gourmet gift be shipped?

Orders are baked, prepared and packaged just for your order to ensure freshness and will be coordinated with your desired arrival date. If no desired arrival date is indicated, our goal is to ship your gift within 1-2 business days of receiving your order.  This will sometimes be delayed by several days during the busy holiday season.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “Register/Login” link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.

Can you ship something out the same day that I order?

Depending on your order and the bakery schedule, we will do our best to ship your order the same day if needed.  Please contact customer service for same day or rush orders.

Can I ship to a P.O.  or APO Box?

We can ship to a PO or APO Box using Priority Mail service.  Please note that these gifts are larger than most mail boxes so the gift will normally be left at the recipients front door or for a post office pick up.

Does the recipient need to be home for delivery?

No. But we recommend you notify the recipient when a gift has been delivered to ensure they can enjoy their gift in a timely manner.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and the prices.

Do you ship to my country/internationally?

We currently ship to the U.S. and Canada.  Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

Order Status

Have you received my order?

You will receive an email after you place your order, confirming receipt of your order. If you have not received a confirmation email within 24 hours, please contact customer service

How do I know if my order shipped?

You will receive an email with a tracking number once your order has shipped.

How do I track my order?

Click the “My Account / Order Status” link at the top right hand side of our site to track your order.

How do I check the status of my order?

Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

If you would like to cancel your order, please call or email us at WebOrders@FreshBeginnings.com within 24 hours of placing order.  Please note that once an order has begun processing or has shipped, the order is no longer editable.

My order never arrived.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

An item is missing from my gift/shipment.

Click the “My Account / Order Status” link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.

My Account

How do I create an account?

1) Click the “My Account / Order Status” link at the top right side of our site.

2) Enter your email address.

3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right hand side of our site to edit your account information.

I forgot my password.

Click the “My Account / Order Status” link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

Returns & Exchanges

How do I return or exchange an item?

Please contact customer service for more information on returning or exchanging an item within 72 hours of receiving your gift. Call (229) 469-9908 M-F, 8:30am to 5:30pm EST . Thank you.

I received the wrong items.

If you feel that you have received the wrong items, please contact customer service within 72 hours of receiving your gift. Thank you.

What is your return policy?

Due to the nature of our fresh-baked gourmet gifts, we do not accept returns.  If you are unhappy with your gift for any reason, please contact customer service within 72 hours of receiving your gift to discuss options.

Coupon & Gift Certificate

How do I use a coupon/promo code?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon or promo code.

I forgot to put in my coupon code. Can I still get the discount?

Yes! Please email us at WebOrders@FreshBeginnings.com or contact customer service within 24 hours of placing your order and we will be happy to apply your coupon or promo code to your order.

How do I buy/redeem a gift certificate?

To purchase a gift certificate please contact customer service for information.

If you are the recipient of a gift certificate and would like to redeem your gift certificate.  Please contact customer service for information.

My Coupon/Promo Code Says There Is A Max Spend Limit

All coupon codes are good on orders up to $250.00 unless otherwise specified.

For large personal orders please complete the form located in the Contact Us tab.

For large corporate or business orders please complete the form located in the Business & Corporate tab.

Pricing & Billing

Do I have to pay sales tax?

Sales tax is determined based on the shipping address.  You will be charged sales tax to items shipping within the state of Georgia.

What are my payment choices?

During the checkout process you may choose any of our current payment options (including VISA, Mastercard, American Express or Discover) and continue to place your order. Please note that we will not ship your order until payment is received.

I have a question on my charges.

Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.

When will my credit card be charged?

Your credit card will be charged upon placement of your order.

Navigate Site

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Guarantee

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low without compromising the quality of our gourmet goods.

Satisfaction Guarantee

Our gifts are baked to order with fresh ingredients every day. If you are not satisfied with an item please contact us for more information on returning or exchanging your order within 72 hours of receiving your gift. Thank you.

Are your products guaranteed?

We take great pride in our fresh-baked and hand-made cookies, chocolates, and nuts made and packaged for each order.  However, in the unlikely event that you are not completely satisfied with your gift, please let us know within 1-3 days of receiving the gift.  We will make it right!

What if I don’t like the photo/ quality once seeing it on the tin?

Our gifts are meant for you to celebrate those special moments in your life and share with family and friends. Please submit photos with a minimum of 300 dpi (most cell phone photos are fine!)  We will try our best to let you know if we see quality issues that will affect your tin design before we print it.

If you are not satisfied with the image on your tin, please contact customer service.